👨‍👩‍👧‍👦 Parents Portal Step-by-Step Guide

• Step 1: Log into your Parents portal and navigate to the "Attendance" section from the sidebar menu.
  Step 2: Select the child whose attendance you want to view from the dropdown menu.
  Step 3: Choose the academic session and term you want to check.
  Step 4: Click "View Attendance" to see the records and either save as PDF or download

• Step 1: Login to your account and click on "Lesson Materials" in the sidebar.
  Step 2: Select the child whose materials you want to access.
  Step 3: Click "View Materials" to see all available resources.
  Step 4: Click the Download button next to any material to save it to your device.
  Step 5: Use search and filter options to find specific materials by subject or date.

• Step 1: Login and click "Assignments" on the sidebar.
  Step 2: Select the child whose assignments you want to monitor.
  Step 3: Click "View Assignments" to see all assigned work.
  Step 4: Review the assignments table showing:

  • - Assignment titles and subjects
  • - Due dates and submission status
  • - Grades/scores (when graded)
  • - Submission timestamps
  Step 5: Understand status indicators:

  • Not Submitted - Assignment not yet turned in
  • Submitted On Time - Submitted before deadline
  • Submitted Late - Submitted after deadline
  • Graded - Teacher has provided score
  Step 6: Check grades column to see your child's performance on graded assignments.

• Step 1: Log into your Parents portal and click "Check Results" from the sidebar.
  Step 2: Select the child whose results you want to view.
  Step 3: Choose the academic session, term, and class.
  Step 4: Click "View Results".
  Step 5: You can then view or download your child's result in PDF.

• Step 1: Login and click "CBT Records" from the sidebar menu.
  Step 2: Select the child whose CBT records you want to view.
  Step 3: Click "View Records" to see all CBT attempts.
  Step 4: Use the filter options to view specific records:

  • - Session: Filter by academic year
  • - Term: Filter by First, Second, or Third term
  • - Subject: Filter by specific subjects
  Step 5: Review the CBT records table showing exam dates, scores in fraction and percentage scores
  Step 6: Understand score indicators:

  • Excellent - 80% and above
  • Good - 60% to 79%
  • Average - 40% to 59%
  • Poor - Below 40%
  Step 7: Track performance trends over time to identify improvement areas.

• Step 1: Login to your Parents portal and click "Make Payments" on the sidebar.
  Step 2: Select the child you want to make payment for.
  Step 3: You will be redirected to the student's payment portal with their details pre-filled.
  Step 4: View all outstanding fees including:

  • - Current term fees
  • - Backlog fees from previous sessions
  • - Additional charges (if any)
  • - Payment deadlines and due dates
  Step 5: Select fees to pay:

  • - Check boxes for multiple fees or use individual payment buttons
  • - Choose between "Complete Payment" or "Partial Payment" (if enabled)
  • - For backlog fees, these must be cleared before current fees
  Step 6: Click "Process Selected Payments" to proceed.
  Step 7: Choose payment method:

Option A: Online Payment via Paystack

• Step A1: Select "Online Payment" as your method.
  Step A2: Click the Paystack payment button.
  Step A3: Enter your email for receipt delivery.
  Step A4: Choose payment option:

  • - Debit/Credit Card - Visa, Mastercard, Verve
  • - Bank Transfer - Direct bank transfer
  • - USSD - Dial *906*... code
  • - QR Code - Scan with banking app
  Step A5: Complete payment on secure Paystack page.
  Step A6: Wait for instant verification and confirmation.

Option B: Bank Transfer Payment

• Step B1: Select "Bank Transfer" as your method.
  Step B2: Choose bank account from available options.
  Step B3: Copy bank details using the "Copy" button.
  Step B4: Make transfer from your bank:

  • - Transfer exact amount shown
  • - Use child's registration number as payment narration
  • - Keep transaction reference number
  Step B5: Click "Proceed with Bank Transfer" in portal.
  Step B6: Fill payment details form:

  • - Reference number from your bank
  • - Amount transferred
  • - Date of transaction
  Step B7: Upload clear screenshot/photo of payment receipt showing:

  • - Transaction reference
  • - Amount transferred
  • - School account details
  • - Your account details
  • - Date and time
  Step B8: Submit and wait for admin verification (2-3 working days).

• 1. Cannot Select Child: Ensure you have registered children linked to your account. Contact school office if no children appear.
  2. Login Issues: Check you're using correct email/username and password. Use "Forgot Password" if needed.
  3. No Data Showing: Data may not be uploaded yet. Contact class teacher or wait for update.
  4. Payment Not Verified: Bank transfers take 2-3 working days. Online payments are instant.
  5. Results Not Available: Results may not be released yet. Check with school administration.
  6. PIN Issues: Ensure you're using correct PIN for the right session/term. Contact office for replacement.
  7. Page Loading Errors: Clear browser cache and cookies. Try different browser or device.
  8. Multiple Children Management: You can switch between children using the dropdown in each section.