ELTON MEMORIAL ACADEMY | Citadel of Learning

1

How to Check Your Results

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Step 1: Log into your student portal and click to the "Check Results" section from the sidebar menu.

Step 2: Select the session, term and class

Step 3: Click the "View Results"

Step 4: If Exam Scratch PIN is required: Enter your 8-digit Result PIN and click on "Verify PIN & View Results"

Step 5: If PIN verification is successful, your results will automatically load in PDF format. You can then view or download your result in PDF.

⚠️ Important Notes:

Results can only be viewed after they have been officially released by the school administration

2

How to Change Your Password

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Step 1: Login to your account and on the dashboard, click ypur picture

Step 2: Click on "Change Password"

Step 3: Enter your current password

Step 4: Enter your new password (minimum 8 characters with letters and numbers)

Step 5: Confirm your new password by entering it again

Step 6: Click "Submit" to save changes

💡 Security Tips:

Use a strong password that combines uppercase, lowercase, numbers, and symbols. Never share your password with anyone, including friends or classmates.

3

How to Access Lesson Materials

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Step 1: Login and click on "My Materials" on the sidebar

Step 2: Select the session, term and subject

Step 3: Choose the subject you want to access

Step 4: Click on any material to view or download it

⚠️ Remember:

Downloaded materials are for your personal study use only. Do not share or distribute them without permission.

4

How to Take CBT Exams/Test

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Step 1: Login and click "Take CBT" on the sidebar

Step 2: Choose your subject from available exams

Step 3: Read instructions and click "Start Exam"

Step 4: Answer questions by selecting A, B, C, or D

Step 5: Click "Finish" when done, then "Submit"

⚠️ Important:

Answers save automatically. Timer shows at top-right. Exams cannot be retaken once submitted. System auto-submits when time ends.

5

How to View and Submit Assignments

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Step 1: Login and click "Assignments" on the sidebar

Step 2: View all available assignments in the table

Step 3: Click "View" button to see assignment details

Step 4: Download assignment files if provided

Step 5: Click "Submission" to submit your work

Step 6: Upload your answer file or type in text box

Step 7: Click "Submit" before the due date

Step 8: Click "View Score" to check your grade later

📝 Assignment Tips:

You can edit your submission multiple times before the due date. Always check the due date and time displayed in red. Submitted assignments will show "Assignment Submitted for Grading" status.

⚠️ Important:

Submission closes automatically after the due date. No submissions accepted after deadline. Download assignment files early to avoid last-minute issues.

6

How to Use Library Feature

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Step 1: Login and click "Library" on the sidebar

Step 2: Browse available books in the library catalog

Step 3: Click "Request Book" button for desired book

Step 4: Select borrowing dates (From and To dates)

Step 5: Choose number of copies (maximum available)

Step 6: Review rental fees and payment information

Step 7: Click "Submit Request" to send for approval

Step 8: Go to "Requested Books" to track your requests

Step 9: Check status badges: Pending, Approved, Issued, Rejected

Step 10: Collect book from library when status is "Issued"

📚 Library Rules:

Each book can be borrowed for a maximum period. Overdue books attract daily fines. You can request multiple books but must return previous ones. Some books require payment before issuing.

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Payment Guide

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7

How to Make School Payments

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Step 1: Login and click "Make Payments" on the sidebar

Step 2: View all available fees for current session

Step 3: Select fees by checking boxes or click individual buttons

Step 4: For individual fees: Click "Pay Complete" or "Part Payment"

Step 5: Review payment summary and click "Process Selected Payments"

Step 6: Choose payment method: Online Gateway or Bank Transfer

Step 7: Complete payment based on selected method

Step 8: Track payment status in "Payment History" page

💰 Payment Methods:

Online Payment - Instant card/banking payment via Paystack
Bank Transfer - Transfer to school account & upload receipt

📋 Payment Types:

Complete Payment - Pay full outstanding amount
Partial Payment - Pay part of amount (if enabled)
Backlog Payment - Clear fees from previous sessions

⚠️ Important Payment Rules:

1. Previous Term Clearance: You must clear all previous session fees before paying current term
2. Backlog Fees: Additional charges apply for overdue payments from previous sessions
3. Deadlines: Pay before deadline to avoid penalties
4. Verification: Bank transfers require admin verification (2-3 working days)
5. Online Payments: Instant verification via Paystack gateway

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Online Payment via Paystack

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Step 1: After selecting fees, choose "Online Payment" method

Step 2: Click the Paystack logo to proceed

Step 3: Enter your email address for payment receipt

Step 4: Choose payment option: Card, Bank Transfer, or USSD

Step 5: Complete payment on secure Paystack page

Step 6: Wait for automatic verification (instant)

Step 7: You will receive payment confirmation via email

Step 8: Check payment history for updated status

💳 Accepted Payment Methods:

Debit/Credit Cards - All major cards (Visa, Mastercard, Verve)
Bank Transfer - Direct bank transfer via Paystack
USSD - Dial *906*... for mobile banking
QR Code - Scan QR code from mobile banking apps

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Bank Transfer Payment

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Step 1: After selecting fees, choose "Bank Transfer" method

Step 2: Select bank account from available options

Step 3: Copy bank details (use copy button)

Step 4: Use reg. no as payment narration and transfer exact amount to school account

Step 5: Click "Proceed with Bank Transfer"

Step 6: Fill payment details: Reference number, amount paid

Step 7: Upload clear screenshot/photo of payment receipt showing transaction reference, amount transferred, date of transaction, school account details, your account details etc.

Step 8: Submit form and wait for admin verification (2-3 days)

❌ Common Bank Transfer Issues:

1. Wrong Amount: Transfer exact amount shown in summary
2. No Reference: Always include payment narration (reg.no)
3. Unclear Receipt: Upload clear, legible screenshot
4. Wrong Account: Use correct class-specific bank account
5. Missing Details: Fill all required form fields

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Common Issues & Solutions

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1. Forgot Password: Click "Forgot Password" on the login page and follow the instructions to reset it via email or contact the school office

2. Cannot Login: Ensure you're using the correct registration number and password. Check for typos and check if the caps is on/off

3. Results Not Showing: Results may not be released yet. Check with your class teacher or wait for the official release date

4. Page Not Loading: Clear your browser cache and cookies, then try again. Ensure you have a stable internet connection

5. Download Issues: Check your internet connection and ensure you have enough storage space on your device

6. Payment Not Verified: Bank transfers take 2-3 working days for verification. Online payments are instant

7. Assignment Upload Failed: Ensure file size is under the limit. Check supported file formats (PDF, DOC, DOCX, images)

8. CBT Exam Frozen: Refresh the page - your answers are auto-saved. Contact IT support if problem persists

⚠️ Still Need Help?

If you continue to experience issues, contact the school IT support or visit the school office during working hours for assistance. You can also send an email to support@school.com with screenshots of the error.

💡 Quick Tips:

Always use updated browsers (Chrome, Firefox, Edge). Clear cache regularly. Keep your login credentials secure. Report suspicious activities immediately.

📚 Student Portal Step-by-Step Guide

Welcome to Your Guide! 👋

How to Check Your Results

How to Change Your Password

How to Access Lesson Materials

How to Take CBT Exams/Test

How to View and Submit Assignments

How to Use Library Feature

Payment Guide

How to Make School Payments

Online Payment via Paystack

Bank Transfer Payment

Common Issues & Solutions

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